The website www.lepiceriedestelle.com is an electronic commerce space which offers a remote product ordering service. Access to the electronic commerce area of the website www.lepiceriedestelle.com unreservedly implies acceptance of the following provisions:
These general conditions of sale are concluded on the one hand between the company L'épicerie d'Estelle, author of the offer and seller, and on the other hand by any natural person of full age, or any legal person, non-professional at meaning of the preamble of the Consumer Code, located in one of the delivery zones served by the Service and wishing to make a purchase on the site (hereinafter referred to as "the Customer").
They aim to define the contractual relations between the author of the offer and the Customer, as well as the general and specific conditions applicable to any purchase of goods (order) made on the Site.
Any order placed by the Customer in this context is carried out by himself for his personal and non-professional needs.
The contract resulting from the Customer's actual order falls under the regulations of distance selling, as it results from the legislative and regulatory provisions in force in France, and in particular from the Consumer Code in force since July 1, 2016, as well as of the provisions set out below.
By placing an order on the Site, the Customer certifies that he is an adult natural person acting for his personal needs, or a legal person acting for non-professional needs, and accepts the General Conditions of Sale of the Site and of the author of the offer.
He certifies having the capacity to contract, and acknowledges having previously read and accepted without restriction the conditions of sale applicable to his purchase (order and delivery) at the time of placing the order.
These conditions include, in order of priority:
General conditions of sale
These General Conditions of Sale shall prevail over all other general or special conditions not expressly accepted by the seller;
Special conditions of sale
The Special Conditions of Sale are those stated on the screen (prices, conditions and terms appearing in particular in the product sheets, order forms, etc.)
The Customer is invited to carefully read the general and special conditions of sale in force prior to any order.
The vendor (hereinafter "the vendor") is L’épicerie d´Estelle.
A "consumer" is any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity, in accordance with the preliminary article of the Consumer Code.
Any legal person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity is considered "non-professional", in accordance with the preliminary article of the Consumer Code.
These GTCS exclusively govern the online sales contracts of the products of the selling company to buyers having the quality of consumers or non-professionals (hereinafter, the customer (s)) and constitute, with the order form, the contractual documents enforceable against the parties.
Conversely, these GTC do not apply to professionals defined as being any natural or legal person, public or private, who acts for purposes falling within the scope of his commercial, industrial, craft, liberal or agricultural activity, including when '' it acts in the name or on behalf of another professional.
The GTC are exclusively applicable to products delivered to customers established in mainland France and in the following countries: Germany, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Colombia, South Korea, Croatia, Denmark, Spain (Balearic Islands), Spain (Canary Islands), Spain (Peninsula), Estonia, United States, Finland, Greece, Hong Kong, Hungary, India, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Russia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, Vietnam
The conditions of sale apply to orders made for the duration of the posting.
The selling company reserves the right to modify its T & Cs at any time.
In the event of modification of the T & Cs, these modifications are, however, only enforceable against the customer from the moment they are posted online, and they can in no case be applied to contracts concluded prior to the modifications.
The applicable GTC and enforceable against the Customer are those in force at the time of the effective validation by the Customer of his order recorded by the Site.
The customer agrees, by entering the home screen of the site, to be over 18 years of age in France on the date of the order. If the customer is domiciled in another country, he agrees to comply with the laws and rules of that country as to his legal minority and to be of the minimum age required to purchase alcoholic beverages there.
Alcohol abuse is dangerous for health.
The products offered for sale presented in the catalog published on the site are each subject to a description accessible on the site of the Estelle grocery company by clicking on each product.
Each product offered on the Site is the subject of a file accessible by clicking on the name or photograph of the product concerned. This sheet, drawn up from information provided by the producer or supplier of the product, presents the essential characteristics of the product selected in accordance with Article L. 111-1 of the Consumer Code.
These indications are intended, without being exhaustive, to inform the Customer as fully as possible about these essential characteristics. Mainly incorporating the information appearing on the labeling and packaging which may be modified by the producer or supplier at any time, these indications may be subject to minimal variations and therefore cannot replace the information appearing on the product packaging. delivered which are the only proof, and to which the customer is invited to refer.
The Customer is informed, subject to his rights, of the possibility of a difference in presentation on delivery resulting from a modification of labeling, dressing, packaging (photographs and illustrations) by the producer or the supplier, this difference n 'affecting in any way the content and characteristics of the product.
The selling price of the product is that in force on the day of the order, and taking into account the VAT applicable on the day of the order.
The selling prices are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, but, in accordance with article L.112-3 of the Consumer Code, excluding costs of preparation, transport, delivery, postage or any other possible costs, indicated separately.
The delivery and transport costs, invoiced in addition, will be indicated to customers before the validation of the order, on its summary.
In the event of a promotion offered on the site, the selling company undertakes to apply the promotional price to any order placed during the promotion period.
The total amount owed by the customer is indicated on the order confirmation page. The amount of the order that the Customer will have validated by proceeding to payment is the final price - all taxes included and including the amount of delivery costs - and the maximum that may be debited to him. This price may nevertheless vary in the event of unavailability of one or more products ordered or in the event of substitution of one or more products ordered if the Customer has accepted it. L’épicerie d'Estelle reserves the right to modify its prices at any time, without notice, it being understood, however, that the price indicated on the Site on the day of the order will be the only one applicable to the Customer.
The selling company reserves the right to modify its prices at any time, while guaranteeing the customer the application of the price in force on the day of the order.
Orders can only be fulfilled within the limit of available stocks, the seller will be required to inform the buyer without delay in the event of a shortage preventing him from either executing the order within 15 days of the conclusion of the contract. , or to prevent it definitively.
In this case, and unless it is agreed between the parties on another delivery time or that of another product of equivalent quality and price whose availability is assured, the consumer, without prejudice of its faculty to resolve and terminate the contract under the conditions of article 216-2 of the Consumer Code, will be reimbursed, at the latest within fourteen days of their payment, of the totality of the sums already paid.
To place an order, the consumer, after having filled his virtual basket indicating the selected products and the desired quantities, then clicks on the “Order” button, and provides information relating to the delivery and the method of payment.
He will recognize his payment obligation by clicking on the "Payment confirming Order" button, in accordance with the provisions of art. L.221-14 of the Consumer Code.
Before clicking on this button, the customer has the opportunity to check the details of his order and its total price, and to return to the previous pages to correct any errors or possibly modify his order, if he wishes.
After confirming the content of his order, the customer will validate it definitively by paying. The order will only be final.
from the payment of the corresponding price.
To comply with the provisions of art. 1127-2 of the Civil Code), an email acknowledging receipt of the order and its payment will be sent, without undue delay, by the selling company.
After conclusion of the contract and at the latest at the time of delivery, in accordance with the provisions of Art. L. 221-13 of the Consumer Code, the customer will receive, on a durable medium, an e-mail confirming his order detailing the products ordered, the price including all taxes and the delivery costs as well as the GTC and the form of withdrawal.
Any modification of the order by the customer after confirmation of his order is subject to acceptance by the selling company.
The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with Article 1348 of the Civil Code, a copy which will meet the conditions of art. 1379 of the Civil Code.
These communications, purchase orders and invoices can be produced as proof of the contract and its conditions.
As stated in art. 6, if the products ordered are unavailable for delivery, the selling company immediately informs the consumer and can offer him a product of equivalent quality and price.
In the event of disagreement, the consumer is reimbursed at the latest within fourteen days of payment of the sums paid.
The products ordered are payable in full when ordering and in euros.
An invoice expressed in Euros including tax will be issued by the selling company and sent to the customer at the invoicing address indicated.
In the event of non-payment or refusal of payment authorization by accredited bodies, the order will be refused.
Payment is made immediately upon ordering by credit card, or by check sent to the address of the head office.
Payment by credit card is made via Crédit Agricole's secure platform.
In accordance with and under the conditions of Articles L. 221-18 et seq. Of the Consumer Code, the consumer may withdraw from the contract concluded with the seller, without giving reasons, within fourteen days.
This period expires fourteen days after the day on which the customer or a third party, other than the carrier but designated by the customer, takes physical possession of the goods.
To exercise the right of withdrawal, the customer must notify the contact@lepiceriedestelle.com or physical address of the selling company, as mentioned in article 1.1, of his decision to withdraw from this contract by means of a declaration. unambiguous writing (for example, letter sent by post, fax or e-mail).
The customer can use the model withdrawal form provided by the seller and annexed hereto, but this is not mandatory.
For the withdrawal period to be respected, it is sufficient that the consumer transmits the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
However, the customer does not have the right of withdrawal for the bottle (s) that he has unsealed after their delivery for reasons of hygiene and health protection, in accordance with article L. 221-28 of the Consumer Code. However, the customer is not deprived of the legal guarantee of conformity (see article 11).
The effects of the withdrawal are governed by Articles L. 221-23 and L. 221-24 of the Consumer Code.
In the event of the customer's withdrawal from the concluded contract, the seller will reimburse all payments received from the customer, including delivery costs (with the exception of additional costs arising from the fact that the customer has chosen, where applicable, a method of delivery other than the cheaper method of standard delivery offered by the seller) without undue delay and, in any event, no later than fourteen days from the day on which the seller is informed of the customer's decision to withdraw, unless that the seller does not offer to collect these goods himself.
The seller will reimburse using the same means of payment as that used by the customer for the initial transaction, unless the latter expressly agrees on a different means; in any case, this reimbursement will not incur costs for him.
The seller may defer reimbursement until he has received the goods or until the customer has provided him with proof of shipment of the goods, the date chosen being that of the first of these facts.
The customer must return the product (s) to the seller, bearing the direct costs of return, or return them and return them to his address, without undue delay and, in any event, no later than fourteen days after he has communicated his decision to withdraw from the sales contract. This deadline is deemed to have been met if the client t return the product before the expiration of the fourteen day period.
The customer may be held liable in the event of depreciation of the goods resulting from handling other than those necessary to establish the nature and characteristics of these goods.
The products are delivered to the address indicated by the customer on the order form.
For technical and logistical reasons, the customer can only be delivered to mainland France, Corsica, and the following countries: Germany, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Colombia, South Korea, Croatia, Denmark, Spain (Balearic Islands), Spain (Canary Islands), Spain (Peninsula), Estonia, United States, Finland, Greece, Hong Kong, Hungary, India, Ireland, Iceland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Russia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, Vietnam
The selling company undertakes to deliver the products within 15 days (unless the parties have agreed otherwise) after receipt of the order, and payment of the corresponding price. For orders paid by check, receipt of payment means cashing the check.
In the event of the seller's breach of his obligation to deliver the products or at the expiration of the period provided for in article 10.2, and unless the parties have agreed otherwise, the customer may terminate the contract under the conditions provided for in articles L 216-2 and following of the Consumer Code, without prejudice to an action for compensation for any damage suffered.
If the customer finds on delivery that an element is missing or that the products have suffered damage, he must indicate this in writing on the delivery note.
The customer must also notify the carrier of the reservations made on the delivery note, within 3 days, not including public holidays, following receipt of the products, in order to allow the seller to assert his rights with the carrier selected in accordance with Articles L. 133-1 and L. 133-3 of the French Commercial Code. The address to which reservations must be notified will be indicated to the customer in the package.
Failure to comply with these formalities does not deprive the customer of his right to rely on the non-compliance of the products, the seller bearing the burden of transport risks. On the other hand, failure to comply with these formalities obliges the customer to compensate the seller for any damage suffered as a result of the latter's loss of his recourse against the carrier.
All products supplied by the professional seller benefit from the legal guarantee of conformity provided for in Articles L. 217-4 to L. 217-14, L. 411-1 and L. 411-2 of the Consumer Code, and the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code.
When acting as a legal guarantee of conformity, the consumer:
is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods. The lack of conformity which appears within this period being presumed to exist at the time of delivery, unless proven otherwise, in accordance with art. L. 217-7 of the Consumer Code;
has a period of two years to act from the delivery of the good;
may choose between repairing or replacing the goods, subject to certain cost conditions provided for in Articles L. 217-9 et seq. of the Consumer Code
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
The customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, the customer can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
The elements reproduced on this site, whether visual or audio, are the exclusive property of the publisher or the selling companies, and are protected by copyright, trademark law and patent law.
Any reproduction and any distribution of these elements, without the prior written authorization of the publisher and the company holding the rights, expose the offenders to legal proceedings.
The seller considers that the personal data of the Customer, i.e. first name, last name, postal address, telephone number, email address, payment card number as well as any data communicated on the Site or generated by navigation of the Customer constitute confidential data.
In accordance with legal obligations, he keeps this information under enhanced security conditions and for a limited period of time, proportional to the purposes for which the Customer communicated them to him. They are not used only within the framework of these purposes: more precisely to process the Customer's orders via the Site, to allow the Customer to benefit from the services offered by this Site, if necessary to send the Customer commercial proposals likely to interest him, or to send the Customer in return the information he may have requested from the seller by filling in questionnaires or sending e-mail, via the "Contact" section or any other equivalent section.
Certain information requested in the forms is compulsory and is indicated by an asterisk; if the Customer chooses not to communicate them, the request cannot be processed.
The information collected through the form that the Customer has filled in or the use of the Site (navigation and connection data), are necessary to respond to the Customer's requests, and are intended for the seller responsible for processing, for administrative and commercial management purposes, as well as to its contractual partners who contribute to the provision of the services offered, in particular for the home delivery of products.
They allow the seller to send the Customer, by e-mail, commercial proposals concerning his products and services likely to interest him and this in compliance with the following provisions. The Customer can, at any time, indicate that he no longer wishes to receive such messages, by clicking on the link provided for this purpose, present when sending e-mails or by contacting directly at the address mentioned above. after.
In accordance with the provisions of the amended law of 6 January 1978 relating to computers, files and freedoms, the automated processing of personal data carried out from the Site has been declared to the National Commission for Informatics and Liberties (CNIL).
Personal data collected on the Site relating to the delivery of goods purchased on the Site may be communicated to EURL L’EPICERIE D’ESTELLE partners for the delivery of purchases.
They may be communicated to other partner or related companies of EURL L'EPICERIE D'ESTELLE (with the exception of your email address and mobile number), but you can expressly oppose this communication of data according to the defined process. below.
Any information, including a copy of personal data collected or generated before, during, or following this processing, may be communicated to persons exercising their right of access. A copy of the personal data is delivered free of charge to the Customer, provided that such a request is not manifestly abusive, in particular by its repetitive or systematic nature.
EURL L’EPICERIE D’ESTELLE may, however, take the precaution of verifying the identity of any person requesting access to their personal data or following up on corrections. The Customer may exercise his right of access, rectification or deletion of his collected data or object to this data being used for prospecting purposes, in particular commercial purposes, under the conditions provided for by amended law 78-17 of January 6, 1978 relating to "data processing, files and freedoms" by making a request by telephone to the number Tel. +33 (0) 4 90 89 37 48, or at the email address contact@lepiceriedestelle.coml, or directly via the "Contact" section of the Site, or by mail to:
EURL L’EPICERIE D’ESTELLE, 8 Rue de la République 84230 Châteauneuf du Pape.
Information relating to all orders is stored and archived for a period of 10 years and can be used as proof in the event of a dispute.
The traffic data and cookie files that the EURL L'EPICERIE D'ESTELLE implements on your computer are intended: to recognize the Customer on a next visit, to personalize the Site on behalf of the Customer, to secure the transactions that the Customer may be required to carry out, to temporarily store the items that the Customer wishes to order, until the transaction, and to allow EURL L'EPICERIE D'ESTELLE, internally, to carry out analyzes of frequentation of the information pages of the Site in order to improve the content. The data relating to the navigation of Customers are not used by name; these are aggregated statistics making it possible to know the most and least popular pages, the preferred paths, the activity levels by day of the week and by time of day, the main client or server errors. Without cookies, EURL L’EPICERIE D’ESTELLE cannot guarantee certain requests. If Customers do not empty cookies (via the Tools / Internet Options section of their browser), the retention period of this information in their computer is permanent. L'EURL L’EPICERIE D’ESTELLE informs you that you can oppose the registration of "cookies" by configuring your browser as follows:
For Mozilla Firefox:
Choose the "tool" menu then "Options"
Click on the "privacy" icon
Locate the "cookie" menu and select the options that suit you
For Microsoft Internet Explorer:
Choose the "Tools" (or "Tools") menu, then "Internet Options" (or "Internet Options").
Click on the tab "Confidentiality" (or "Confidentiality")
Select the desired level using the cursor.
For Chrome:
Select the Chrome menu icon.
Select Settings.
At the bottom of the page, select Show advanced settings.
In the "Privacy" section, select Content settings.
Select the desired level in the cookies paragraph
Select OK
For Safari:
Open the Preferences menu
Click on the Security tab
Click on Only from visited sites
For Opera:
Open the Preferences menu
Click on the Privacy and Security tab
Click on Allow the creation of local data in the cookies section
For SRWare Iron (Mac):
Preferences
A settings, Show advanced settings
Choose privacy / Content settings
Make your choice in the cookies section
The personal data collected is intended only for the publisher and seller. They are subject to the computer processing necessary to process the order and manage relations with the customer.
In accordance with Law No. 78-17 of January 6, 1978, as amended, the customer has the right to oppose, access, modify, rectify and delete personal data concerning him at any time.
To exercise this right, the customer must contact the publisher and seller's address, EURL L’EPICERIE D’ESTELLE, 8, rue de la République 84230 Châteauneuf du Pape
Phone. +33 (0) 4 90 89 37 48, or at the electronic address contact@lepiceriedestelle.com.
The personal data collected by EURL L’EPICERIE D’ESTELLE may also be used in the context of direct marketing operations carried out by mail, SMS, MMS or email after the customer's prior consent. However, EURL L’EPICERIE D’ESTELLE may directly use this personal data in marketing operations relating to similar products. The customer may object to the use of his personal data for marketing purposes, as soon as it is collected, or subsequently by writing to the seller at the above address.
For any difficulty or complaint, the customer is invited to contact us beforehand either by email in the "Contact" section, or by email or post at EURL L’EPICERIE D’ESTELLE, 8, rue de la République 84230 Châteauneuf du Pape
Phone. +33 (0) 4 90 89 37 48, or at the electronic address contact@lepiceriedestelle.com. Disputes which would persist despite this prior attempt, arising regarding the validity, interpretation, execution or the non-performance, interruption or termination of this contract may be submitted to the Consumer Mediation.
In accordance with the provisions of art. L. 612-1 of the Consumer Code in fact, any consumer has the right to have recourse free of charge (except for his costs to be assisted by counsel), to a consumer mediator with a view to the amicable resolution of the dispute. opposes a professional, in the year following his written complaint to the seller's services.
The consumer, for this purpose, can usefully consult the following sites:
on consumer mediation for France: www.mediation-conso.fr
on cross-border disputes: European Consumer Center France: www.europe-consommateurs.eu
In accordance with article L. 616-2 of the Consumer Code, the Customer is informed of the existence of the platform put online by the European Commission which aims to collect any complaints resulting from a purchase consumers online and then forward the cases received to the competent national ombudsmen: this European platform for out-of-court online consumer dispute resolution is accessible at: http: //ec.europa.eu/consumers/odr/.
In accordance with Article L. 152-1 of the Consumer Code, you can use the MEDICYS mediation service free of charge, to which we report electronically: https://app.medicys-consommation.fr/?proId=0a398dcf-dbb7 -4484-a139-3ff503e168b4
or by post: Concord - 73, Boulevard de Clichy - 75009 Paris.
A dispute can only be examined, with some exceptions, by a single mediator. The solution proposed by the mediator is not binding on the parties to the contract.
In the event of a dispute relating to this contract, the consumer has in any case the possibility of resorting to a mediation procedure.
conventional ion or any other alternative dispute resolution method.
Electronic commerce activity is subject to the law of the Member State in whose territory the person carrying out it is established, since this is the common intention of the parties and in particular of the recipient of the goods.
Any natural or legal person exercising this activity is legally responsible towards the buyer for the proper performance of the obligations resulting from the contract, whether these obligations are to be performed by himself or by other service providers, without prejudice to its right of recourse against them.
The sales contract and these GTC are subject to French law. However, with regard to customers residing in a Member State other than France, they cannot be deprived of the protection afforded them by the mandatory rules of the legislation of their country of residence.
In the absence of amicable settlement, disputes relating to orders placed on the site are the exclusive jurisdiction of the French courts, notwithstanding multiple defendants or warranty claims.
(Please complete and return the form and your order number only if you wish to withdraw from the contract. We advise you to also specify your order number)
To the attention of :
EURL L’EPICERIE D’ESTELLE, 8, rue de la République 84230 Châteauneuf du Pape
Phone. +33 (0) 4 90 89 37 48, or at the electronic address contact@lepiceriedestelle.com. I hereby notify you of my withdrawal from the contract for the sale of the property below:
[………………………………………………………………………………………………………………………………… ...
…………………………………………………………………………………………………………………………………… ]
Ordered on [………………………………],
Received on